Consumer help: travel and tourism
Here's where to go for advice and complaints about travel agents, tourist operators and establishments - including searches for registered guides and graded accomodation.
Tourism authorities
Contact South African Tourism for information about South Africa. Or contact a particular provincial tourism authority:
- Eastern Cape Tourism
- Free State Tourism
- Gauteng Tourism
- KwaZulu-Natal Tourism
- Limpopo Tourism & Parks
- Mpumalanga Tourism & Parks Agency
- Northern Cape Tourism
- Tourism North West Province
- Cape Town and the Western Cape Tourism
Tourism Grading Council of South Africa
Contact the council to have your establishment graded. The council will also handle complaints against member establishments, which include guesthouses, hotels, lodges, bed and breakfast and self-catering establishments. Searchable directory of members on the website - all graded for quality.
Federated Hospitality Association of South Africa
Will handle complaints against its members, which include operators and establishments across the tourism spectrum. Searchable directory of members on its web site - all graded for quality.
Southern Africa Tourism Services Association
Will handle complaints against its members, which include operators and establishments across the tourism spectrum. Searchable directory of members on its website.
Association of SA Travel Agents
For complaints about travel agents. The Association holds its members to a code of conduct. Find affiliated travel agents on its website.
SAinfo reporter
South Africans – getting shoddy service? Bought a faulty product? Want to complain about a company, government department, dentist, bank, estate agent? Unsure of your rights as a consumer? Help is at hand:
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