Consumer services

Mail order, direct marketing & selling

Consumer advice about, and protection from, direct marketers and sellers. You can also complain about junk mail!

Direct Marketing Association
Self-regulatory body empowered by law to ensure that direct marketers adhere to a strict code of practice, and to protect the rights of consumers when buying from direct marketing organisations. Action can be taken against companies that contravene the code, even if they are not members of the Association. You can also complain to them about junk mail.

Direct Selling Association
Deals with direct contact selling through parties or demonstrations ("shopping at home"). The Association offers consumer protection to people who buy from its members - you can check its directory of members on its web site.

  • Tel: (011) 726 5300
  • Fax: (011) 482 2000.
  • Web site

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Consumer help A - Z

Are you getting shoddy service? Is the product you bought faulty? Do you have a complaint against a company, government department, television programme, dentist, bank, estate agent? Are you unsure of your rights as a consumer? Here's a quick guide to organisations that offer you advice, assistance and protection:

Other products and services

Got a problem with a product or service not listed in the A-Z above? Auctions, electrical appliances, franchises, furniture, kitchens, cupboards, timeshare, weights and measures? And more.