CONSUMER HELP
Telephones, cellphones
Telephones, cellphones
How to report a fault, make an account inquiry, lodge a complaint or get other customer service from Telkom, Cell C, MTN or Vodacom.
Telkom
- Telkom info centre (all hours): 0800 012 255
- Telkom web site
To complain about a Telkom service, follow these steps (and always ask for and take note of a complaint reference number):
- Phone 10210 (account inquiries), 10212 (fault reporting) or 10217 (business-related) and lodge your complaint.
- If you're not satisfied with the response, phone again and ask to speak to a supervisor.
- If you're still not satisfied, call regional customer care at 0800 600 126
- If you want to take the matter further, ask the regional customer care manager for the number of the chief executive officer and lodge your complaint with him/her.
- If you've given Telkom time to resolve your complaint and you're still not satisfied, contact The Independent Communications Authority of South Africa
Cell C
- Customer service:
- 140 (from a Cell C cellphone)
- 084 140 (from any other phone)
- Cell C web site
MTN
- Customer service:
- 173 (from an MTN cellphone)
- 083 173 (from any other phone)
- MTN web site
- Online complaints form
Vodacom
- Customer care:
- 111 (general queries) from a Vodacom cellphone
- 114 (Vodago queries) from a Vodacom cellphone
- 082 111 (general queries) from any other phone
- 082 114 (Vodago queries) from any other phone
- Vodacom web site
