Consumer services
CONSUMER HELP
Consumer service bodies

The government has set up Provincial Consumer Affairs Offices countrywide to provide consumers with protection, information and advice. Add to this a range of statutory, industry and other consumer bodies - see below, or consult the A-Z guide on the right - and you've no excuse for accepting faulty products or shoddy service!

Provincial Consumer Affairs Offices
The government has set up Provincial Consumer Affairs Offices countrywide to provide consumers with protection, information and advice. You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services.

You should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene. These offices have trained staff to advise you on your rights as consumers. You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it.

Eastern Cape

  • East London: Tel (043) 742 0340, Fax (043) 742 0323
  • Kokstad: Tel (039) 727 3273/2476, Fax (039) 727 3282
  • Port Elizabeth: Tel (041) 585 1850, Fax (041) 585 1964
  • Queenstown: Tel (045) 838 4382 or 838 3984/5/6, Fax (045) 838 3981
  • Umtata: Tel (047) 531 1191, Fax (047) 531 2887

Free State

  • Bloemfontein: Tel (051) 403 3575/6, Fax (051) 403 3437

Gauteng

  • Gauteng: Tel (011) 355 8006/8, Fax (011) 355 8019
  • Pretoria: Tel (012) 310 9562/70 / 9990, Fax (012) 320 0579 or 322 8489
  • Soweto: Tel (011) 982 5313/4, Fax (011) 982 5315

KwaZulu-Natal

  • Durban: Tel (031) 307 6111, Fax (031) 305 6816

Mpumalanga

  • Nelspruit: Tel (013) 752 3761/74/46/58/20, Fax (013) 752 3729
  • Witbank: Tel (0136) 902 595, Fax (0136) 903 704

Northern Cape

  • Kimberley: Tel (053) 832 2566/7, Fax (053) 832 2564
  • Springbok: Tel (027) 712 2543, Fax (027) 712 2547
  • Upington: Tel (054) 331 2354/5, Fax (054) 331 2254

Limpopo Province

  • Pietersburg: Tel (015) 295 3652/7003, Fax (015) 295 7010
  • Thohoyandou: Tel (0159) 824 726, Fax (0159) 824 829
  • Giyani: Tel (015) 812 0365, Fax (015) 812 0604

North West

  • Klerksdorp: Tel (018) 462 8509/2, Fax (018) 462 1772
  • Vryburg: Tel (05392) 7205/7, Fax (05392) 72859
  • Mabopane: Tel (012) 701 0442, Fax (012) 701 0444
  • Rustenburg: Tel (014) 597 0146/7, Fax (014) 597 0148

Western Cape

  • Cape Town: Tel (021) 483 3256/3049/3910/5497/5735, Fax (021) 483 3483

Other consumer organisations

National Consumer Forum. An umbrella body for consumer organisations countrywide, the Forum is dedicated to the promotion and protection of consumer rights.


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